Privacy Policy

At kix88, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you use our platform, how we use that information, and the rights you have with respect to your data. By accessing or using kix88, you agree to the practices described in this document.

This policy applies to all users of kix88, including visitors from Dhaka, Chittagong, Sylhet, Khulna, and other cities across Bangladesh. We are committed to maintaining transparency about our data practices and handling all personal information in a secure and responsible manner.

Information We Collect

kix88 collects personal information that is necessary to provide you with a safe, compliant, and enjoyable betting experience. We collect information in the following categories:

Account and Identity Information

• Full name, username, and date of birth (to verify you are 21 years or older)
• Email address and mobile phone number used for account communication
• Residential address, city (Dhaka, Chittagong, Sylhet, etc.), and country of residence
• Government-issued identification documents submitted during the KYC verification process

Technical and Usage Information

• IP address, device type, browser version, and operating system
• Pages visited, time spent on each page, betting and gaming activity logs
• Session identifiers and referral source (how you arrived at kix88)

How We Use Your Information

kix88 uses your personal data only for purposes that are directly related to delivering and improving our services. The specific purposes include:

• Creating and managing your kix88 account, including identity verification (KYC) as required for responsible gaming compliance
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in Bangladeshi Taka (BDT)
• Sending transactional notifications such as deposit confirmations, withdrawal approvals, and security alerts
• Personalising your experience — for example, surfacing cricket and football events relevant to your location and preferences
• Detecting and preventing fraud, money laundering, and other prohibited activities to maintain a fair platform for all users
• Complying with any applicable laws, regulations, or lawful requests from competent authorities

Cookies and Tracking Technologies

kix88 uses cookies and similar technologies to recognise returning users, maintain session state, and understand how our platform is being used. We do not use tracking technologies for third-party advertising profiling.

Types of Cookies We Use

• Strictly Necessary Cookies: required for the platform to function, including authentication tokens and session management
• Performance Cookies: anonymous analytics to help us understand page load times, error rates, and popular features
• Preference Cookies: remember your language setting and display preferences across sessions

You can disable or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies may affect your ability to access certain features of kix88.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. The following table summarises our standard retention periods:

Disclosure to Third Parties

kix88 does not sell your personal information to third parties. We may share limited data with the following categories of recipients only when strictly necessary:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — solely for processing your deposits and withdrawals
• Identity verification and fraud prevention services — to fulfil KYC obligations and protect all platform users
• Technology infrastructure and cloud hosting providers — who are contractually bound to process your data only on our instructions
• Competent governmental or regulatory authorities — when required by applicable law or valid legal process

Where we engage third-party service providers, we ensure they are bound by appropriate data protection obligations through data processing agreements and security audits.

Security Measures

kix88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, multi-factor authentication options for account access, and regular security assessments of our platform infrastructure.

While we apply rigorous safeguards, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your kix88 account and to contact our support team immediately if you suspect any unauthorised access to your account.

Your Rights

As a kix88 user, you have the following rights with respect to your personal data. You may exercise any of these rights by contacting us at [email protected]:

• Right of Access: request a copy of the personal data kix88 holds about you
• Right to Rectification: request correction of inaccurate or incomplete personal data
• Right to Erasure: request deletion of your personal data where there is no legitimate legal ground for us to retain it
• Right to Restrict Processing: request that we limit how we use your data while a dispute or verification is pending
• Right to Data Portability: receive your personal data in a structured, machine-readable format

We will respond to all valid rights requests within 30 days. If your request is complex or if you have submitted multiple requests, we may extend this period by a further 30 days, in which case we will notify you promptly.

Payment Data and Financial Privacy

kix88 processes all financial transactions through PCI-DSS compliant payment gateways. We do not store full payment card numbers, mobile banking PINs, or bKash/Nagad account credentials on our servers. Payment provider integrations are secured through tokenisation, meaning your payment details are stored by the payment provider — not by kix88 directly.

All deposit and withdrawal transactions in Bangladeshi Taka (BDT) are logged for anti-money-laundering and fraud prevention purposes and retained for the period specified in the Data Retention table above.

Children's Privacy

kix88 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data from our systems immediately.

Parents and guardians who believe their child has provided personal data to kix88 are asked to contact us immediately at [email protected] so we can investigate and take prompt corrective action.

Changes to This Privacy Policy

kix88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements to our platform. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, send a notification to registered users via email or in-platform alert.

Your continued use of kix88 following the posting of any changes constitutes your acceptance of those changes. We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kix88 handles your personal data, please reach out to our dedicated privacy support team. We are available around the clock to assist users across Bangladesh.

Email: [email protected] — Available 24/7, Bangladesh Standard Time (UTC+6)